Resource supply and Support management

Resource supply

SnD Aero services through its resourcing channels can supply airport

domain resources in staff augmentation, fully outsourced model or

provide permanent staff to airport and airlines.

Support Management

SnD Aero Services through its partner services provide remote / on site support resources for day-to-day operation, which include but not limited to performing routine system health checks and log analysis to verify the utilization of CPU, memory, disk and errors occurred during the day. Monitoring tools can be used for real-time notification when the monitored values exceeded the set threshold.

In case of systems failures, SnD can provide a IT Service Management  (ITSM) aligned support team organized in four levels:

  • IT Help Desk
  • Technical field support
  • Subject Matter Expert (SME)
  • Product Vendor

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